Senior IT Specialist (Product and Platform Management)

We are seeking an experienced and versatile Senior IT Product and Platform Manager to join our growing team, that contributes to the Agency’s Digital Enablement Strategy to position EDA as a data-driven and AI-ready organisation, enhancing transparency and efficiency through a unified, strategic approach to data with a single pane of glass and security by design.

In this role, you will manage small teams to deliver services, collaborate with project officers and business partners to understand and anticipate their needs, and translate them into product requirements; define the product vision; create a product roadmap; oversee all stages of product creation; manage the product backlog and prioritise based on changing requirements; and use data to monitor and evaluate product progress at each stage of the process.

In your close collaboration with business stakeholders, strategic partners, solution architects, and other product owners, you will strengthen the client centric service delivery based on agile and lean principles, a cloud-first approach (SaaS and PaaS), security-by-design principles, and an IT business partner model.

We are looking for an individual who will bring a sense of client and product obsession to the team and who will ensure that our solutions meet or exceed expectations and deliver tangible business value.

Under the supervision of the Head of the IT, you will contribute to the following activities:

• engage with business stakeholders to fully understand their needs and challenges and translate them into viable product requirements and features;
• create product vision, product roadmap and maintain and prioritize product backlog and user stories based on the requirements;
• manage relationships with stakeholders and ensure alignment on product direction;
• drive efficiencies through automation and adoption of strategic platforms with built-in AI capabilities;
• foster business alignment and innovation through the Agency's IT governance (i.e. ITCC) by identifying, preparing and presenting the roadmap and strategic topics with key business stakeholders;
• identify enabling EU framework contracts and/or prepare specifications in view of realising agreed projects (e.g. for Agile runway services, feasibility studies, proof of concepts, minimum viable products, product scale out);
• overlook or manage project implementations, assess impact to end users including organizational change management to ascertain effective user adoption and that project outputs are well integrated in a sustainable manner;
• plan and execute updates and future releases through a data driven and agile approach;
• deliver regular status updates to clients, identify and address risks, and reflect changes in requirements and priorities;
• assist with day-to-day operations such as user request fulfilment (ticket triaging with a “shift left” approach), knowledge management (drafting of articles for first level service desk agents), evaluation of vendor performance (uptime, quality of feature delivery), technology scouting, procurement planning, contract management etc.;
• prepare, plan and manage externalization projects and services (e.g. managed services, QTM, T&M), including but not limited to defining service level agreements, coordinating all activities together with external counterparts, monitoring, auditing and reporting of the externalized services to ensure that the service level agreements are fulfilled.

Duties may evolve according to the development of EDA’s structure and activities, and the decisions of EDA management.