HR support officer

Contract type: Contract Agent

Grade: FGIII

Duration of contract: 5 years

https://www.euda.europa.eu/calls/2026/ca202602_en 

The successful applicant will be requested to perform the following main tasks and responsibilities:

• Develop, implement and regularly review the Agency’s Learning and Development (L&D) strategy, ensuring alignment with organisational priorities, workforce planning and EU regulatory requirements.
• Conduct systematic training needs analyses in cooperation with Heads of unit and sector to identify capability gaps.
• Collect training needs from the annual appraisal exercise and strategic documents and establish the annual training plan together with the Training Committee.
• Ensure integration of transversal priorities such as leadership development, digital skills, diversity and inclusion, ethics, and staff wellbeing into the annual learning framework.
• Design, procure and coordinate learning interventions (e.g. classroom training, e-learning, blended learning, leadership development, onboarding programmes), ensuring quality, cost-effectiveness and measurable impact.
• Liaise with external providers to ensure content alignment with organisational needs.
• Review training materials prior to delivery and provide operational support during sessions.
• Organise all logistical aspects of training (venue/online setup, materials, technical arrangements).
• Manage the training budget, including financial planning, procurement procedures and contract management of external training providers in line with the EU Financial Regulation.
• Establish and monitor KPIs to evaluate the effectiveness and return on investment of learning initiatives; prepare periodic reports for management.
• Administer and manage the EU Learn platform:
  • Create, update and maintain courses in the EU Learn training catalogue;
  • Manage enrolment, attendance tracking, certifications and reporting;
  • Extract and analyse training data, ensure data accuracy and proper record management;
  • Provide user support related to training registration and system use.
• Coordinate other staff development activities tailored to EUDA-specific needs, including training organised by units, onboarding programmes, team building events, language training and customised leadership training.
• Develop, implement and periodically review the Agency’s wellbeing strategy and annual action plan, ensuring alignment with organisational objectives, HR policies and applicable EU regulatory frameworks.
• Design, coordinate and monitor wellbeing initiatives (e.g. psychosocial risk prevention, worklife balance measures, mental health awareness, staff engagement actions), assessing their impact through defined KPIs and reporting to management.
• Act as focal point for wellbeing matters, liaising with internal stakeholders and external service providers to ensure coherent, compliant and effective delivery of wellbeing measures.
• Maintain and update the relevant intranet spaces-
• Provide back-up function for other HR officers.

Eligibility requirements

• Be a national of one of the Member States of the European Union, Norway or Türkiye.
• Have fulfilled any obligations imposed by the laws concerning military service, if applicable.
• Produce the appropriate character references as to the suitability for the performance of the required duties.
• Be physically fit to perform the duties of the post.
• A level of post-secondary education attested by a diploma, OR a level of secondary education attested by a diploma giving access to post-secondary education, and appropriate professional experience of at least three years.
• Possess a thorough knowledge (mother tongue or minimum level C1) of one of the official languages of the European Union and, a proven satisfactory knowledge (minimum level B2) of another of these languages to the extent necessary for the performance of the required duties.

Essential requirements

• A completed university degree in a relevant area, such as HR management, capacity building, psychology, organisational development, corporate training, adult education or similar.
• At least three years of proven experience working in the area of training and development.
• Proven experience in managing the complete training cycle including strategic planning and alignment with organisational priorities, in addition to operational delivery (training needs analysis, design and planning, development, delivery, evaluation, review and continuous improvement).
• Proven experience creating training and onboarding materials (institutional programmes, onboarding curricula, e-learning content, training catalogues).
• Proven experience handling training budgets, training-related procurement and financial processes.
• Advanced proficiency in Learning Management Systems (EU Learn, Moodle, or similar) to support organisational learning objectives, reporting and decision-making.
• Proven experience in designing a wellbeing strategy and implementing wellbeing initiatives.