IT Specialist (Product and Platform Management) - 1 year contract

We welcome applications from candidates that cover the following criteria by the deadline for applications:

A. Essential

Only applications meeting all essential selection criteria will be assessed.

(1) Professional

Candidates will be required to demonstrate the following qualifications:

• at least 1 year of relevant professional experience (acquired after the award of the academic qualification required as a condition of eligibility);
• a University degree (or equivalent academic degree) in ICT, Finance, Business, Engineering or another relevant field;
• proven work experience with business analysis and creation of user stories;
• strong presentation and collaboration skills with proven record of leading meetings and influencing stakeholders in multicultural environments;
• professional experience in day-to-day IT service management operations, such as incident, problem & change management, cloud-based endpoint management, and capacity planning;
• proven experience working with external service providers in a multisource environment;
• proven experience with the management of cloud platforms (e.g. Azure, Intune, M365 E5, MS Dynamics, MS Power Platform);
• a very good command of written and spoken English.

(2) Personal

All staff must be able to fit into the Agency's way of working (see para. 2). Other attributes important for this post include:

• ability to work in a team and independently in their area of responsibility;
• ability to work effectively in a multinational environment;
• reliability and capacity to work under pressure with little supervision;
• good communication and organisational skills;
• strong analytical and problem-solving skills;
• excellent interpersonal and negotiation skills;
• results-orientation and strong motivation;
• flexibility and innovativeness;
• genuine commitment to the Agency's objectives.

B. Desirable

The following will be considered an advantage:

• hands-on experience in building solutions with MS Power Platform and/or Dynamics;
• hands-on experience in managing M365 E5, Intune and MS 365 Copilot deployments;
• recognised project management and IT Service Management certifications (ITIL);
• recognised process optimization certifications (Lean Six Sigma or similar);
• recognised agile delivery certifications (SAFe or similar).